How to Close PTCL Connection Complete Process

 

PTCL is one of the major telecommunication companies in Pakistan. It provides a wide range of services to its customers, including internet, telephone, and TV services. However, there may be times when you need to disconnect your PTCL connection for some reason. In this blog post, we will show you how to Cancel PTCL Connection. Stay tuned!

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How to Close PTCL Connection?

If you are moving to a new location or if you want to disconnect your PTCL connection for any other reason, the process is actually quite simple. All you need to do is call the PTCL customer service number and request that your account be disconnected. You will need to provide your account number and the date that you want the service to be disconnected. Once the customer service representative has all of the information they need, they will process your request and send you a confirmation email. In most cases, your PTCL connection will be disconnected within 48 hours. So, whether you are moving or simply wanting to discontinue your PTCL service, disconnecting is easy and just a phone call away.

If you want to disconnect your PTCL connection, you will need to visit a nearby PTCL office. You will need to submit the router installed with your connection, as well as your ID copies.The power adapter should also be returned. The process is generally straightforward and can be completed quickly.

PTCL Connection Cancellation Process

• You will need to visit a nearby PTCL office with your router, ID copies, and application form (if required). 
• The officer will ask you the reason why you want to disconnect the connection, and this question is just asked to fill up the feedback form. 
• The officer will tell you the rest of the charges, which you will have to pay on the spot.
• After taking all the required items from you, the officer will himself fill a new form. 
• Upon completion of the form, the PTCL Officer will give you a receipt for the new form.
• It will take approximately 24-72 hours to process your request.
• In some cases, customers are asked to submit a request through the online portal and then call helpline 1218 to confirm. This takes around the same time frame. 
• If a customer wants to reconnect his/her PTCL connection, he/she has to follow pretty much the same procedure as for new applicants fill out an application form available on PTCL website or get it from any nearest customer service center along with original CNIC.

Required Documents For Cancellation

 If you're cancelling your PTCL connection, you'll need to bring the following documents with you:

- A written application (you can download a sample PTCL application here) 

- Your PTCL Broadband/Evo device 

- A copy of your CNIC (the person on whose name the device was issued) 

- A copy of your last month's paid PTCL DSL bill 

Once you've submitted the application, it will be acknowledged within 24 to 48 hours. You will then receive your final and last internet charges with your next month's invoice.

In case you need to cancel your connection urgently, you'll have to bring all the above-mentioned documents to the nearest one stop shop and tell the officer about your emergency.

Application Format for PTCL Connection Cancellation

To: Business Manager, PTCL

Dear Sir,

I submit this application for disconnection of my PTCL internet service. My name is (Your name) and I purchased a broadband / EVO (select one) connection on a CNIC number (customer CNIC number).I no longer need internet service and I would humbly request that my request be processed as soon as possible. I also return the device with this request and attach copies of my CNIC and last month's bill.

Regards,: (Your name)

Conclusion: 

Ptcl has been a great service for us, but we have to say goodbye. We would like to thank ptcl for all the years of service and good times. Goodbye, ptcl! Thank you for providing us with internet and phone service over the years! We’ve had some great memories (and some not so great ones) thanks to you, and we will never forget all that you’ve done for us. Farewell, ptcl!